1. Prohibited Everywhere (Space, Profiles, Chats)
- Insults, bullying, harassment, threats of violence, or encouraging others to harm someone.
- Hate speech or discrimination based on race, religion, gender, sexual orientation, disability, or background.
- Explicit sexual content, unsolicited nude photos, or soliciting/offering sexual services.
- Any sexual content involving minors (immediate permanent ban and report to authorities).
- Scams and fraud: investment pitches, asking for money/transfers, romance scams, or phishing links.
- Impersonating others or using someone else’s photos on your profile.
- Commercial sales, advertising, MLM recruiting, or funneling users off-platform for commercial gain.
- Illegal drugs, weapons, gambling, or any unlawful activity.
2. Rules Specific to Space (Anonymous Feed)
In Space, other users only see your alias — our database never sends your user ID to other clients. To protect everyone from defamation and doxxing:
- No doxxing or naming real people: never post full names, nicknames combined with a faculty/company that identifies someone, photos, contact details, or addresses.
- Do not post your own personal contact info in Space (phone number, LINE ID, IG) to protect yourself from scammers and spam.
- No public shaming, call-outs, or accusations against identifiable individuals or organizations.
- Venting, sharing your day, or asking for encouragement is always welcome as long as it doesn’t hurt anyone.
3. Matches and 1:1 Chats
- Respect boundaries — “no” means “no.” Do not pester or create new accounts to contact someone who declined or blocked you.
- Never pressure someone to unlock photos or share personal details before they are ready.
- Do not screenshot or share private chats or profile photos to shame or expose others.
4. Support Over Punishment
Feeling lonely, exhausted, or sad is normal here. However, if a post shows signs of self-harm, our system and moderation team will surface support resources rather than punish you.
Need someone to listen right now?
Thailand Department of Mental Health Hotline: call 1323 (free, 24/7) or Samaritans of Thailand: 02-113-6789.
5. Enforcement and Reporting
You can report or block any post, profile, or message immediately. The other person is never notified that you blocked or reported them. Violations are handled by severity:
| Level | Examples | Action |
|---|---|---|
| Level 1 · Minor | Mild profanity or minor spam | Hide content + warning |
| Level 2 · Repeat / Moderate | Repeated violations, harassment, or naming real people in Space | Temporary suspension (3–30 days) |
| Level 3 · Severe | Financial scams, impersonation, non-consensual explicit images, threats | Permanent ban (phone number & verification locked) |
| Level 4 · Severe Illegal | Child sexual exploitation, human trafficking, or severe crimes | Permanent ban + preserve evidence + report to law enforcement |
- Every moderation action states the specific rule broken, and you may appeal within 14 days for review by a different moderator.
Questions about safety or personal data:support@rukan.app